Cellular Data Services Campbell Scientific offers cellular data plans for modems

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1. Can a cellular data services subscription be transferred to another customer?

   Yes. Financial responsibility for a line of service can be transferred to another customer. The customer to whom the service will be transferred must establish an account with Campbell Scientific and then notify Campbell Scientific Customer Service that financial responsibility for a line of service should be moved to the new account. The request must come from the new customer. Notice to customer service must reference the current customer name and the line of service to be moved. The line of service is identified by the phone number (MSISDN) assigned to the modem.

2. If I have a cellular data services plan, where can I find modem status information?

   On our website, log in to your account and select the Cellular Data Subscriptions option listed under Orders and Tools. This page will show your data use, modem status on the carrier, and other information.

   If you would like to give others access to this information, they need to create their own user account (an option on the Account Login page). Then share with them the modem phone number, which is also called the MSISDN number. After they log in, have them select the Cellular Data Subscriptions option listed under Orders and Tools and then the Linked Subscriptions tab. From there, they enter the modem phone number, and then they will then be able to view the information they need.

3. Can I order more than a one-year subscription of cellular data services?

   Yes. While subscription terms are annual, the quantity of the data service on the order can be adjusted to indicate the number of years that are to be prepaid.

4. Can I suspend my subscription for cellular data services?

   A line of service can be suspended for up to 90 days. Contact Campbell Scientific Customer Service for assistance.

5. What happens if my data use goes over the monthly allowance for my cellular data services plan size?

   Each data plan has a monthly limit. Data use is logged each day. When more than one line of service has the same data plan, the data allotment is pooled for use by all lines on the same plan. If the modem data use exceeds the plan limit for a month, an email will be sent to notify the customer contact. When overage charges beyond the pool limit reach $50.00, customers will be notified and billed. Data overage charges are billed at the following rate: $1.00/MB or $0.10/MB for 250 MB+ domestic plans. For more information, see Cellular Data Service Plan Terms and Conditions and Customer Agreement.

6. How do I cancel a subscription for cellular data services?

   Contact Campbell Scientific Customer Service for assistance. Each subscription is prepaid for a year of service. Refunds are not available for early cancellations.

7. How do I renew my cellular data services subscription?

   The duration of a subscription is typically one year, beginning 10 days from the provisioning date. Service suspensions or multi-year subscriptions will affect the renewal date. Sixty days before a subscription expires, Campbell Scientific will send the customer contact a renewal notice via email with a link to the online renewal center on the Your Account page. From there, customers can renew the subscription and select a method of payment. Customers can renew their subscription at any time and can pay for up to five years of service.  

8. What do I do if the country where I need cellular data service is not on your list?

   We have access to over 600 cellular carriers in 185 countries. If the country where you need service is not on the Country List for Cellular Plans, contact Campbell Scientific Customer Service for a quote. We need to know the country and expected monthly data use.

9. If I previously bought a Campbell Scientific cellular modem, can I use your cellular data service?

   Yes, for RV50 modems. Place an order for CELLPROV with the desired carrier and data plan. Complete the Cellular Data Service Provisioning Order form, making sure to include the modem model number, serial number, and IMEI number. An activated SIM will be shipped to you complete with instructions to install the SIM and to program the modem.

10. Can I use Campbell Scientific’s cellular data service for a modem that I did not buy from Campbell Scientific?

    Requests for cellular data service for cellular-enabled devices not purchased from Campbell Scientific must be reviewed and approved to ensure they meet the requirements for use on the cellular data network. Contact Campbell Scientific Customer Service for assistance. You will need the modem model number, IMEI number, model of the Campbell Scientific data logger and serial number, number of modems, and desired carrier and data plan.